FAQ's

What Are Your Order Cut-Off Times?

Our order cut-off time is 2PM PST. No refund will be accepted once the order is processed

Orders placed before our cut-off time will start processing same day. Order placed after our cut-off timeline will start processing the next day. The estimated times given at checkout take our cut-off times into account.

For proof approvals: We require an approval by 2PM PST the next business day to stay on the timeline provided at checkout. We will update you of any timeline changes if your approval comes in later.

Do You Ship World-Wide?

Yes, we ship world wide.

As we are located in China your commercial invoice for your order will be generated in USD.

The information entered into the shipping address at checkout will be used on the Commercial Invoice as well as any other shipping documents. We are unable to make any changes on these documents as well as any other order invoices as these are official documents.

Please check with your country’s guidelines to ensure that all required information is entered in the shipping address. This may include a VAT number, receiver name, phone number, email, etc.

What Happens If I Refuse My Package?

We work hard to ensure your package arrives in perfect condition, with all your items. If something about your order does not seem right, please accept your package then contact us at sindyjoyi@gmail.com

If you refuse your package without direction from us you will be responsible for any shipping charges.

I Gave The Wrong Address,How Do I Fix This?

If you have ordered using the wrong shipping address please contact us as soon as possible. We are only able to make corrections until your order has been shipped.

 

 

After your order has been shipped we are unable to re-direct your package, and you will have to place another order.